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1.0 PROGRAM MANAGEMENT FUNCTIONS.Support program management functions to maximize effective use of IT and automated systems and support to provide management and administrative support to operations at various organizational levels of government programs. This support will be accomplished through the use of ADP systems, networks, communications, database operations and data archival and retrieval systems. The functional areas of Program Management are divided into three areas: procurement support, program administration and management, and business operations. The contractor may be tasked to: 1.1. Procurement Support 1.1.1. Assist agency in conducting market analysis and acquisition planning leading to the development and implementation of acquisition strategies to gain technical advantage and support the IT architecture; 1.1.2. Assist agency in analyzing, developing and writing project/program descriptions and requirements emphasizing the introduction of leading technology while maintaining operational efficacy; 1.1.3. Assist agency in developing statements of work, contract data deliverables, data item descriptions, task orders and supporting specifications and standards; 1.1.4. Maintain data bases on procurement related documents and historical records and provide secure media storage for specific electronic data records, as required; 1.1.5. Use project management and tracking systems and software to provide acquisition schedules, timelines, time histories, project briefings, procurement tracking reports and contract status reports to facilitate and to monitor project progress. Maintain historical databases and electronic records to better track and compare project progress; 1.1.6. Assist agency in preparing and analyzing cost estimates to include generation of independent cost estimates, planned versus actual reports, as well as FAA Best Value analyses, as needed. Assist agency in performing cost and price analysis, and other procurement related assistance, using tools such as Earned Value Management, WBS, and other tools as required; 1.1.7. Provide support for source evaluation and selection, if assigned, and develop criteria and tools to ensure the efficient and effective operations of the source selection boards; 1.1.8. Develop and as requested by agency, implement innovative procurement processes and procedures utilizing advanced IT techniques to reduce the administrative lead-time associated with procurement actions. 1.2. Program Administration and Management. 1.2.1. Provide overall program management assistance, including project planning, tracking, budgeting, and scheduling; 1.2.2. Assist agency in developing procedures and policies in support of FAA business and program management requirements and make recommendations to the appropriate manager(s); 1.2.3. As appropriate, utilize data warehousing, knowledge management, and other tools and methodologies for document and data management tracking, verification and reporting; 1.2.4. Prepare financial analyses including sensitivity analyses of budget constraints on program implementation, financial milestone and budgetary tracking. Provide financial tracking and budget analysis, analysis of financial obligations, commitments, expenditures, schedules and performance. 1.2.5. Through close monitoring and immediate feedback, assist agency in ensuring compliance with all applicable laws, regulations, security requirements and contractual terms, maintain a virtual library, and bring to the attention of the appropriate FAA manager the impact of new and/or changing laws, regulations, security requirements, and contractual terms. Use electronic messaging to immediately notify all affected parties when violations or incidents are detected; 1.2.6. Monitor adherence to all established project budget, schedule and performance milestones and report deviations to the project manager; 1.2.7. Identify methodologies to identify program performance and quality problems leading to early and effective corrective action; 1.2.8. Support site surveys, and lifecycle support efforts, as tasked. 1.3. Business Operations. Develop, monitor, and execute management tasking, development and implementation plans. Assist in coordination of business operations, determination of mission critical business processes, and the evaluation of operational effectiveness. Investigate and incorporate eBusiness and eCommerce initiatives, technologies and services to take advantage of the significant process improvement and reengineering opportunities available through the implementation of eBusiness concepts and technologies; 1.3.1. During the Initiation phase of a program, contractor support may include development and documentation of high-level business and continuity strategies, verification and validation of core business processes, roles and responsibilities, development of master plans and schedules, and development and implementation of quality assurance review. Use best practices to recommend BPR changes and implement when/if directed; 1.3.2. During the Business Impact analysis phase of a program, support may include determination of the effect of mission critical information system failures on the viability and operations of FAA core business process, and definition and documentation of information requirements, methods techniques to be used in developing feasibility studies. 1.3.3. Evaluate available Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) alternatives for possible incorporation and prepare best value and ROI analyses of the available options. Implement on-line Customer Relationship Management (CRM) programs and techniques to integrate FAA front office, back-office financial/ERP systems, and web office activities to better coordinate and manage both Federal and commercial customers. 1.3.4. Provide support for conferences, seminars, workshops, and training activities as required. This may include pre-meeting support; planning, organizing, and management and administration of meetings, preparation of announcements, agenda and schedules, technical data, brochures, flyers, posters and videos, meeting materials, attendance lists and notes; post meeting support, including preparation and distribution of proceedings. 1.3.5. Provide documentation preparation and review support, including preparation of documents/deliverables, such as, letters, memorandum, meeting agendas, action reports, meeting notes, monthly reports, telephone conversation reports, trip reports, technical data, requirements and specifications documents, analysis reports, and other project related documents as directed. The Contractor shall submit for government's review all materials mentioned above. 1.3.6. Provide a wide range of customer support, including help desk operations and system performance monitoring to ensure smooth business operations. |
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