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2.0 TELECOMMUNICATIONS AND IT SYSTEMS AND SUPPORT SERVICES.The objectives of Telecommunications support services and IT systems and support services is to provide IT, telecommunications support, system engineering, and network/ADP security services, as well as a full range of information technology services in support of Government-wide eBusiness, eCommerce, and modernization and efficiency issues and programs. The contractor may be tasked to: 2.1. Provide Telecommunications support services as described below: 2.1.1. Evaluate, implement, operate and maintain switching system(s), transmission equipment, ancillary equipment, customer premise equipment, and the inside and outside cable plant. 2.1.2. Provide telecommunications and network planning and engineering support from requirements identification through the implementation and lifecycle support phases; 2.1.3. Provide software and hardware infrastructure support for Internet protocol telephony; 2.1.4. Provide Internet Protocol Telephony services including technical support and maintenance of Voice Over Internet Protocol (VoIP) infrastructure. Support may include the following areas, public switched telephone network (PSTN) gateways, VoIP training, telephone databases, voice switches, VoIP gateways, analog phone support, IP phones, voice software, Private Branch Exchange (PBX), voice mail, unified messaging, directory systems and multimedia applications. 2.1.5. Development, testing and evaluation of software products such as international gateways, X.400 Message Handling System, Automated Interfacility Data Communications, X25 and other existing or emerging software. 2.1.6. Analyze and resolve outages, congestion and other problems. Develop and implement Trouble Reporting Procedures. 2.1.7. Provide system engineering and network support to implement telecommunications systems and programs such as the Host-to-Host Automation Handoff Service, assess digital voice switching protocol options. 2.1.8. Support and promote telecommunications technology advances, hardware, software, automation, and research and design activities. 2.1.9. Provide network planning and engineering support; evaluate alternative communications and connectivity devises such as voice/data multiplexers, voice compression algorithms, network routers and edge switches, and network routing protocols to effect regional network integration. 2.1.10. Generate detailed technology Risk Assessments on designated telecommunication facilities and systems. |
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