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7.0 SYSTEMS DEVELOPMENT FUNCTIONS.The objective of the systems development and support functions is to provide a broad range of systems and software engineering and evaluation. The contractor may be tasked to provide: 7.1. System Planning and Implementation. Program management, information and software engineering support services, telecommunication network support services, process improvement services, information systems infrastructure, and program development. 7.2. Systems Support and Management. The contractor may be tasked to provide lifecycle support for task-designated systems and assist in all technical and management service areas supporting an array of information and data processing systems, their software, processes and activities throughout their life cycle. Contractor support may include: 7.2.1. Analysis, coordination, design, programming and operational implementation resources support for the planning, development, and implementation of strategies, architectures, and program plans to provide systems management at all organizational levels. 7.2.2. Support of all operational and emerging systems to include equipment, telecommunications, systems integration, and software and hardware life cycle phase activities; 7.2.3. Programming for new or existing systems utilizing a wide range of programming languages, and analytical support to include user requirements and feedback, configuration change management, evaluation of alternative methods, and financial impact; 7.2.4. Technical, logistical and financial information management systems support; 7.2.5. Systems research to identify opportunities and emerging methodologies and design to met the requirements of the Enterprise Architecture for the long-term and short-term; 7.2.6. Conducting technical reviews and assessments of software and hardware solutions; 7.2.7. Developing and conducting training to include revision, publishing and procuring course work materials and instructional media, evaluating and procuring training support software and hardware, developing and implementing curriculum plans, assessing the training requirement, and monitoring completions; 7.2.8. Serving in liaison roles with users, industry, other agencies and FAA management and personnel to promote understanding of IT projects and plans; Preparation of system performance analysis reports, system integration plans and other documentation to support the effective and efficient evaluation and implementation of automated solutions; 7.2.9. Providing information systems lifecycle program management capabilities as the required skill set of the individuals assigned to this task; 7.2.10. Providing support in System Administration, Message Administration, SNMP protocols, and network management. 7.3. Systems Maintenance and Support Functions; to address and provide a complete array of maintenance and support resources at various technical skill levels available at all organization levels. The contractor may be tasked to provide: 7.3.1. Technical advisory, evaluation and operational implementation resources. The spectrum of support services extends from local microcomputers and their applications to large scale integrated systems involving a variety of software languages and hardware platforms. 7.3.2. The full range of automated workflow systems implementation and support; 7.3.3. End-to-end telecommunications, LAN, WAN and other connectivity and data transmission and exchange support; 7.3.4. Support in monitoring, management, data collection and troubleshooting of stand alone systems, LAN/MAN/WAN/VPN software, telecommunications, connections and equipment using an array of tools and products; 7.3.5. Support in management and operation of a raised floor server farm for hosting existing and emerging applications, archiving and other services for FAA and government entities; 7.3.6. Technical support with a variety of communication and connectivity devices and server topologies; 7.3.7. Support for local and national video teleconferencing from the desktop as well as traditional venues; 7.3.8. Support for Internet and intranet operations with or without 24/7 operations and monitoring; 7.3.9. Systems, hardware, software and user trends and performance analysis and support considering the impact on Architecture implementation, finances and logistics; 7.3.10. Support for data warehousing; hardware and software assessments for hosting operations; 7.3.11. Maintenance of IT related operational equipment, middleware and software; 7.3.12. Repair, lease and maintenance of computer and peripheral hardware, software and services; 7.3.13. Support government configuration management activities to include tracking of configuration changes, plans, reports, engineering change requests, waivers and deviations, and Configuration Management Board support; 7.3.14. Support of software maintenance monitoring and documentation to include version control, licensing, developer advisories, training updates, license renewals; 7.3.15. Support of Integrated Logistics Support Plans, Provisioning Parts List, spare and repair parts lists, support and test equipment list, maintenance concepts and plans, failure modes effect and criticality analyses and level of repair analysis; 7.3.16. Review and analysis of manufacturer's technical documentation for applicability to FAA requirements. 7.3.17. Support of changing technology and mission requirements with hardware and software system upgrades, hardware and software system reconfigurations, enhanced services, software substitutions, additional communications equipment or facilities, or maintenance services for equipment or facilities acquired through other sources or organic resources, Local Area Network (LAN)-related equipment and services, outside plant cable and fiber, and switchboard operation services to support base requirements. 7.4. Architecture Analysis Functions; Assist in all technical and management service areas supporting an array of Architecture analysis services and their software, processes, and activities. The contractor shall provide: 7.4.1. IT Alignment Assessment. Conduct of an IT alignment to assess the effectiveness of IT organizations in supporting current business requirements and future business needs. The contractor shall identify key initiative opportunities for correcting disjoints between an organization's business and an organization's IT infrastructure; 7.4.2. Infrastructure Analysis. Based on the assessment of the business/IT improvement initiatives studied an IT Alignment Assessment, the contractor shall support underlying technology and process initiatives that will rapidly yield benefits. The function shall include comprehensive analysis of the current infrastructure along with recommendations for optimal environment, and plans for implementation; 7.4.3. Architecture Development. The contractor may be tasked to support the development of Architecture, Business/IT improvement initiatives assembly, building and deployment, and integrated to make these processes self-sustaining within the IT organization. |
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